Updated 2026-10-24

How We Use Automated Systems & AI

Why This Page Exists

We built this page so you understand where software makes decisions and where people do. Roobet is operated by Raw Entertainment Ltd under licence OGL/2024/687/0427 from the Government of Curaçao, supervised by the Curaçao Gaming Control Board. Automated tools help us run a safer, faster site. They never operate without guardrails. Want the full detail on how we handle data? Read our Privacy Policy alongside this page.

Where Automated Systems Do The Work

Several processes on our site rely on automation. Each serves a specific, limited purpose:

Area	What the system does
Fraud & security	Flags unusual logins, payment patterns and duplicate accounts.
KYC & payments	Screens verification documents and larger withdrawals before release.
Personalisation	Suggests games and promotions based on your activity.
Responsible gambling	Watches for signals of harmful play and prompts safer-play tools.
Support	Routes queries and powers first-line chat responses.

People Stay In Charge

Automation speeds things up, but it does not get the final word on decisions that matter. A trained member of our team reviews outcomes that could affect your account — think account suspensions, declined withdrawals or a failed verification. Our withdrawal ceiling runs to $200,000 within 24 hours, and KYC checks may apply before larger payouts clear. When a system raises a flag, a human confirms it before we act.

Your Rights And How To Query A Decision

You can ask us about any automated decision that affects you. Request a human review. Ask for an explanation. Contest the outcome if you believe it is wrong. Reach our team through live chat or email, available around the clock, and we will look again. Under applicable data-protection law you may also request access to the data we hold, ask us to correct it, or raise a complaint with the relevant data-protection authority.

Automation And Safer Play

Some of our automated monitoring exists purely to protect you. Patterns such as rising deposits or long unbroken sessions can trigger a prompt toward limits, cooling-off or self-exclusion. If gambling stops being fun, help is close. In Ontario, ConnexOntario answers 24/7 on 1-866-531-2600, and Canada-wide support is listed at responsiblegambling.org. You must be 19+ to play. Our responsible gambling tools are always on.

Frequently Asked Questions

Does AI decide whether I get paid?

No. Automated checks may flag a withdrawal or verification, but a staff member reviews flagged cases before we approve or decline. KYC may be required for larger payouts.

Can I speak to a person about an automated decision?

Yes. Contact us via live chat or email and request a human review. We operate support 24/7 and will re-examine the outcome.

What data feeds these systems?

Account details, transaction history, device and gameplay activity, and verification documents. Our Privacy Policy explains each category and how long we keep it.

Why did I get a responsible-gambling prompt?

Our monitoring detected a pattern — such as increased deposits or extended play — that we flag for your protection. These prompts are precautionary, not penalties.

Can I opt out of personalisation?

You can adjust marketing preferences and limit profiling by contacting support. Security and fraud checks, however, remain in place for every account.