Updated
Responsible Gambling
Our commitment to safer play
Gambling should feel like fun, never a burden. We built Roobet, operated by Raw Entertainment Ltd under licence OGL/2024/687/0427 from the Government of Curaçao, with player wellbeing at the centre of how we run.
You must be at least 19 years old to open an account and play with us in Canada. We verify age during registration and may ask for identity documents at any time. Accounts linked to minors are closed, and any balances handled in line with our terms.
Most people play within their means. For a few, the habit stops being enjoyable. This page explains the tools we offer, the warning signs to watch for, and where Canadians can get real help.
The tools we put in your hands
Control starts with limits you set yourself. From your account settings you can apply boundaries that we enforce automatically, no awkward conversations required.
- Deposit limits — cap how much you can add daily, weekly or monthly.
- Loss limits — set a ceiling on net losses over a chosen period.
- Session limits — decide how long a single play session can run.
- Reality checks — receive timed pop-up reminders showing how long you have been playing.
- Cooling-off — pause your account for a short break, from 24 hours upward.
- Self-exclusion — lock yourself out for months or permanently when you need a firm stop.
Need a change made quickly? Our support team is available 24/7 via live chat and email. Reach us through the contact page, and we will action limit requests without delay.
Warning signs worth noticing
Problem gambling rarely announces itself. It creeps in. Watch for these patterns in yourself or someone close to you:
- Chasing losses with bigger or more frequent bets.
- Spending money meant for rent, bills or groceries.
- Borrowing, or hiding how much you play.
- Feeling anxious, irritable or low when you are not gambling.
- Lying to family about time or money spent.
- Gambling to escape stress rather than for entertainment.
Recognise a few of these? That is a signal to pause and use the tools above.
A quick self-check
Answer honestly. There are no right answers here, only useful ones.
Question | Yes / No |
|---|---|
Have you bet more than you could afford to lose? | |
Have you needed to wager larger amounts to feel the same thrill? | |
Have you returned another day to win back losses? | |
Has gambling caused you stress, guilt or sleep problems? | |
Have others expressed concern about your gambling? |
Several "yes" answers suggest it is time to set stricter limits, take a cooling-off break, or speak to one of the support services below.
Help for Canadians
You do not have to sort this out alone. Free, confidential support is available across Canada.
ConnexOntario offers 24/7 help for anyone affected by gambling, mental health or substance concerns. Call 1-866-531-2600 at any hour.
The Responsible Gambling Council also maintains a national directory of provincial services at responsiblegambling.org. Find counselling, peer support and self-exclusion options tailored to your province.
Keep gambling to money you can comfortably lose. Treat it as entertainment, set a budget before you start, and never try to recover losses by betting more.
