Verification at Roobet

KYC verification at Roobet means confirming three things: who you are, where you live, and that the payment instrument you used belongs to you. We may ask for it before larger withdrawals, and completing it early keeps your cash-outs moving. Our aim is a 24-hour payout turnaround, so a verified account avoids last-minute delays.

You only need to pass KYC once in most cases. Submit clear files, make sure every corner of each document is visible, and our review team handles the rest. Players must be 19+ in most provinces (18 in Alberta, Manitoba and Quebec), and verification is how we confirm that age.

Three document groups cover the full Roobet verification check. Each group has a specific job, and you may be asked for one, two or all three depending on your account activity.

Proof of identity

• A valid passport, provincial driver's licence or government-issued photo ID card.
• The document must be in date, with your full name, date of birth and photo clearly legible.

Proof of address

• A recent utility bill, bank statement or official government letter, usually issued within the last three months.
• Your name and residential address must match the details on your Roobet account.

Proof of payment

• For a credit or debit card: a photo showing your name, the first six and last four digits, and the expiry — the middle digits and CVV should be covered.
• For e-wallets such as Skrill, Neteller or MuchBetter, a screenshot of the account showing your name and wallet ID.
• For crypto deposits, the relevant wallet or transaction reference may be requested.

Almost every rejection comes down to readability or a mismatch. Knowing these in advance saves you a resubmission.

• Blurry or cropped images — a corner cut off or glare across the text makes the file unreadable.
• Expired documents — an ID past its valid-through date cannot be accepted.
• Name or address mismatch — the details must match your Roobet registration exactly.
• Out-of-date proof of address — bills or statements older than the accepted window are returned.
• Fully masked card numbers — hide the middle digits and CVV, but leave the first six and last four visible.
• Edited or screenshot-of-a-screenshot files — send the original capture, not a photo of a screen.

Re-upload a fresh, well-lit copy and the review restarts right away.

The whole upload sits inside your account, so you never email files to a stranger. Follow the order below and the process takes a few minutes.

1. Sign in to your Roobet account and open the account or profile settings.
2. Find the Verification (KYC) section.
3. Choose the document category — identity, address, or payment.
4. Photograph or scan the document in full colour, keeping all four edges inside the frame.
5. Upload the file in an accepted format and confirm it is the correct category.
6. Submit and wait for the status to update.

If you are not sure which document fits which slot, our 24/7 live chat and Help Center can point you to the right one before you upload.

Most document reviews are completed quickly once everything is readable and matches your account. We check files manually to protect your funds, so turnaround depends on image quality and how busy the queue is.

Verification and withdrawals work together. We aim to process cash-outs within 24 hours, and you can read the full flow on our Roobet withdrawal guide. Completing KYC before you request a large payout is the single best way to keep that timeline intact.

If a document needs a second look, we tell you exactly what is missing so you can re-upload without guessing.

Light account activity rarely needs a deep check, while larger balances trigger a fuller KYC review. We can process up to $200,000 within 24 hours, and payouts of that size are exactly where verification matters most.

Deposit methods feed into this too: cards and bank transfers carry your name directly, while crypto confirmations verify on-chain. For method-by-method detail see our Roobet payments page, and any welcome or recurring offers you claim are covered on the Roobet bonus page. Keeping your documents current means those limits apply to you without friction.

KYC is also a player-protection tool. By confirming identity and age, Roobet verification helps keep accounts in the right hands and gambling within reach only of adults — 19+ in most provinces, 18 in Alberta, Manitoba and Quebec.

Use your account settings to set deposit limits or take a break whenever you need one, and lean on provincial self-exclusion programmes if the time comes. If gambling stops being fun, support is available in Canada through ConnexOntario at 1-866-531-2600 and at responsiblegambling.org. Play within your means, and verify early so your account is ready when you are.